Policies
Decor & Floral Design: A 25% deposit is required to officially book and claim décor and floral services for your event date. Until then, all décor items and our staff are deemed "available" and will be open for booking by other events on your event date.
Rentals: A 25% deposit is required to officially book and claim décor items or services for your event date. Until then, all décor items and our staff are deemed "available" and will be open for booking by other events on your event date.
*Note: deposits are non-refundable for any reason, including cancellation.
Booking Deposit
Final Payment
We do not refund décor or booked services once a contract is signed and a deposit is paid, but we will gladly adjust items that are dependent on the final guest count up to 3 weeks before the event date. Otherwise, once items or services are listed on an invoice, they are non-refundable. This applies to original and revised invoices.
The final balance is due on the Friday 2 weeks before the event date.
Adjustment Policy
1. E-transfer (preferred): Send via email to kayware.events@gmail.com. Auto-deposit is turned on, no question or answer is necessary.
2. Credit/Debit: Accepted in-person or via phone during office hours. Credit card payments are subject to a 3% processing fee. Balances are due 2 weeks before the event so please note your credit/debit and e-transfer limits. We will gladly arrange for installments beforehand.
3. Cash: Accepted in-person. All cash payments are subject to HST.
4. Cheque/Bank Draft: Please make out to “Kayware”.
Payment Methods