Policies

 
 

Booking Deposit

Event & Floral Design: A 25% payment is required to officially book and claim décor items or services for your event date. Until then, all décor items and our staff are deemed "available" and will be open for booking by other events on your event date.

Rentals: A 50% deposit is required to officially book and claim décor items or services for your event date. Until then, all décor items and out staff are deemed "available" and will be open for booking by other events on your event date.

 

Balance

The final balance is due 2 weeks before the event date.

 

Adjustment Policy

We do not refund decor or booked services once a contract is signed but we will gladly adjust items dependent on the final guest count up to 3 weeks before the event date. Otherwise, once items or services are listed on an invoice, they are non-refundable. This applies to original and revised invoices.

 

Payment Methods

1. E-transfer (preferred): Email kayware.events@gmail.com and use the question "When is my event?" and use the event's month and year as the password in lower case (ex. "june2018").

2. Credit/Debit: Accepted in person or via phone during office hours (Tuesday - Thursday 10am-5pm) with a 3% processing fee. Balances are due 2 weeks before the event so please note your credit/debit and e-transfer limits. We will gladly arrange for installments beforehand.

 

Please contact us if you have any questions at kayware.events@gmail.com. Thank you!